除了库存管理和端到端可见性之外，DHL还将为前向库存地点的补货和服务技术人员的交货提供库存管理和端到端的可见性，它还将管理所有零件的逆向物流到位于美国俄亥俄州哥伦布市的Accuray 中央配送中心. DHL 的姊妹部门 DHL Express 和 DHL Global Forwarding 将为Accuray 出境和入境运输提供空运、海运和限时国际运输和清关支持。
DHL Supply Chain Americas 服务物流副总裁 Jaime Hooker 表示：“随着全球对Accuray技术和产品的需求持续增长，他们必须拥有一个标准化的物流平台，以提供灵活性和可靠性以快速响应以满足其国际客户的服务需求。我们的新合作伙伴关系是展示我们服务物流团队的全球能力以及我们承诺随时随地履行我们的服务承诺以支持真正重要的业务的机会。”
DHL Supply Chain, the Americas and global leader in contractlogistics, and Accuray Incorporated (NASDAQ: ARAY)announced todaythey have entered into a global service parts logistics partnershipthat will further strengthen the Accuray aftermarket supply chainand expand the company’s high quality customer service globally.The goal of the agreement is to provide medical care teams withcontinual access to the radiotherapy technologies they need todeliver shorter, personalized and effective treatments to patientswith cancerous or benign tumors, or neurologic disorders.
Mike Hoge, SVP, global operations at Accuray said, “We areexcited to partner with DHL. The Accuray supply chain and serviceteams are focused on ensuring our customers have seamless access toour lifesaving equipment. We believe the enhanced capabilitiesoffered by a world class logistics partner like DHL will help us todo just that."
DHL Supply Chain will establish a dedicated global servicelogistics network that will span 34 warehousing sites in 16countries to support Accuray service technicians with increasedreliability and enhanced visibility on parts for its advancedradiotherapy systems. Three regional Control Centers in Columbus,Ohio, USA, Budapest, Hungary and Singapore will provide 24/7support to the network, supervising the global operations andtracking vendor performance. DHL’s proprietary software tools,including mySupplyChain will provide live, real-time visibility oninventory in transit for technicians in the field and provide theAccuray supply chain teams with enhanced reporting onperformance.