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“Chicago is a critical market forinternational trade, and thepandemic has caused a further increasein demand of our servicesdue to the surge in online shopping,” saidNemer Abohasen, VP andGeneral Manager, DHL Express – Midwest U.S.“We’re thrilled to beable to extend our capabilities in the heartof Chicago as part ofour thriving retail strategy, which allows usto bring ourindustry-leading services closer to ourcustomers.”
The new facility will help DHLmanage the solid volume growth inthe Chicago market – which hasalready increased 45 percent overthe same period last year (Jan –June), largely driven byBusiness-to-Consumer e-commerce shipping asa result of theCOVID-19 pandemic.
In response to socialdistancing restrictions, the locationoffers new safety measures,including a Call Ahead Service (labelsand packaging readied inadvance of the customer’s arrival toreduce wait time in the lobby)and Call-On Arrival (curbside pickupof DHL shipments). The storealso offers both staffed-assistanceand self-service kiosks, as wellas supplies such as bubble wrap,packing tape and DHL-branded boxesfor an enhanced customer retailexperience.