FedEx Express, a subsidiaryof FedEx Corp. (NYSE: FDX) and one of the world’s largest expresstransportation companies, launched Picture Proof of Delivery (PPOD)for express residential deliveries in Japan. The service is atestament of the company’s continued efforts to digitize itsservices and improve the customer experience while supportinge-commerce growth in Japan.
Customers will receive a photo showing the exact location of theirpackage once it is delivered to their doorstep. The picture will bevisible on their tracking notifications or by tracking theirpackage on the FedEx website and FedEx Mobile app. PPOD is aconvenient and free delivery service option and will not requireenrolment, an account or login. In Japan, PPOD will be offered torecipients who, when contacted by phone from a FedEx courier, haveconsented to doorstep delivery without a signature.
Streamlining last-mile delivery operations and reducing redeliveryrates is vital to maintaining Japan’s logistics services andnetwork in a sustainable manner. The Japanese government isencouraging logistics businesses to implement initiatives whichwill help to cut the country’s overall redelivery rates down to7.5% during FY2025 (April 2025 to March 2026).[1] Sinceconsumers may not always be home to receive their deliveries,residential shipments can be delivered to the recipient’s doorstepwithout a signature. With PPOD, e-commerce consumers can have peaceof mind knowing that their packages have been delivered withreal-time visual confirmation.
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