Keeping our customer service promise
In order to keep our commitments to our customers as a globalnetwork operator, we monitor their satisfaction and changingrequirements, for example through our Insanely Customer CentricCulture programme and with the Net Promoter Approach.
At our quality control centres, we track shipments across the globeand adjust the processes dynamically as required. All premiumproducts are tracked until they are delivered.
We conduct regular reviews of operational safety, compliance withstandards and quality of service at our facilities in co-operationwith government authorities. Approximately 415 locations have beencertified by the Transported Asset Protection Association (TAPA),making us a leader in this area.
Continuing to expand and modernise network and intercontinentalfleet
In 2018, we contracted with Boeing to purchase 14 new B777Faircraft as part of the upgrading of our intercontinental fleet. Bythe end of 2021, all of the new aircraft ordered were delivered andentered service. In 2020, we placed an order with Boeing for anadditional eight new B777 freighters; four of these aircraft arescheduled for delivery during 2022.
