Along with logistics support, West is also utilizing market updatesfrom DHL Resilience360, an end-to-end risk management platform thatalerts customers about incidents and risks to their global supplychain – such as inclement weather, geopolitical issues andpandemics – in almost real time. Through a global mapping device,customers are able to anticipate and respond quicker to incidentsto avert or minimize business interruption, maintaining their edgeover the rest of the competition. With the near real-time data,West Pharmaceutical Services is able to closely monitor shipmentsmoved via DHL Global Forwarding’s numerous services includingairfreight, LCL and FCL.
“During these challenging times, DHL has been a highly responsivepartner to our business needs to ensure that our criticalcomponents and products are delivered to our global healthcarecustomers, many who are working on coronavirus vaccines, treatmentsand diagnostics,” commented David Montecalvo, SVP and ChiefOperations & Supply Chain Officer, West Pharmaceutical Services.“In addition, the management platform provides us direct visibilityto our customer shipments truly placing us by the side of ourcustomers.”
Sunset Healthcare Solutions, a manufacturer that provideshigh-quality, affordable respiratory supplies, looked to DHL GlobalForwarding for multi-service solutions during today’s capacitylimits on commercial flights. DHL Global Forwarding providedservices including air and ocean freight to transport much neededsupplies like tubes, extra parts, gloves and masks to hospitals,patients and the community to the US.
