Deutsche Post DHL Group, the world’s leading logistics company, hasexpanded its service for ASOS, UK’s biggest online retailer forfashion and beauty. Since 2014, DHL has helped the British brand toexpand into several markets worldwide. Starting with Expressdelivery services worldwide, DHL has also offered standard shippingservices for ASOS across borders. This started with Germany and hasevolved to 14 markets in Europe.
DHL eCommerce Solutions is servicing ASOS through the DHL ParcelConnect platform. It facilitates flexible solutions and seamlessintegration to a high-quality parcel delivery network throughoutEurope. Consisting of 28 partners, including public postaloperators, courier businesses, and DHL delivery organizations, theplatform offers a unified label that is directly processed as alook-a-like domestic parcel product and includes the relevantrecipient services for the specific markets. Additionally it offerseasy access to the biggest service point network in Europeconsisting of over 70,000 shops and lockers. In Italy, the ParcelConnect standard is provided by DHL Express.
“Italy is a very important market for us. This is a milestone inour long-standing partnership with DHL, as it allows us to furtherexpand our service and reach our customers quickly andcost-effectively", says Riccardo Mannhoefer, Head of DeliverySolutions at ASOS. “As our long-term partner, we know we can relyon the services and expertise of DHL eCommerce Solutions. With thisservice, we can continue providing our usual level of quality inshipments while also offering integrated customer service acrossall our key markets. Together, we work on solutions to constantlyimprove the entire logistics process, which in turn enables us tooffer our customers the best possible shopping experience. We arealso pleased to gradually expand our offer for Direct Addressing tostores and lockers for our customers all across Europe.”
“With DHL Parcel Connect, we offer ASOS full-service parcelshipping within Europe, including returns. We are able to moreeasily implement cross-border shipping since we can rely on acomprehensive network with the same standards for processes anddata”, says Oliver Sukowski, CEO Cross Border Solutions at DHLeCommerce Solutions. “In total, we are currently processing onaverage more than 100 truckloads per week just for ASOS accessingour networks and those of our partners throughout Europedirectly.”