DHL Express 是的国际运输服务提供商，*近在芝加哥开设了家 DHL 全品牌、公司所有的零售运输店。1,800 平方英尺的DHL ServicePoint 设施位于 161 N. ClarkStreet，位于芝加哥市中心（大使馆区）的中心地带，步行即可到达 CTA 巴士和铁路线，方便客户前往。
DHL Express 副总裁兼总经理 Nemer Abohasen表示：“芝加哥是国际贸易的重要市场，由于在线购物激增，导致对我们服务的需求增加。”作为我们蓬勃发展的零售战略的一部分，我们很高兴能够在芝加哥市中心扩展我们的能力，这使我们能够将行业的服务更贴近客户。”
新设施将帮助 DHL 管理芝加哥市场的稳健增长——该市场比去年同期（1 月至 6 月）增长了45%，主要受企业对消费者电子商务运输的推动，这是由于COVID-19 大流行。
为了应对社交距离限制，该地点提供了新的安全措施，包括提前电话服务（在客户到达之前准备好标签和包装以减少在大厅的等待时间）和电话到达（DHL货件的路边取货） . 该商店还提供人员协助和自助服务亭，以及气泡膜、包装胶带和 DHL品牌包装盒等用品，以增强客户的零售体验。
为了向芝加哥强大的艺术和文化场景致敬，DHL 选择了当地艺术家、芝加哥艺术学院近期毕业生帕梅拉·哈德利 (PamelaHadley)，她申请机会设计一件以芝加哥为灵感的艺术作品，并在店铺。Abohasen 说：“DHL一直在寻找与我们社区建立更深层次联系的方法，而与 Pamela 的合作正是这样做的。”“我们不仅可以宣传她的才华，她的艺术还能帮助我们的商店直接传达芝加哥的独特个性。”
DHL近于今年早些时候在迈阿密开设了家全品牌商店，并在马里兰州 Silver Spring 开设了家移动ServicePoint，并计划在不久的将来在美国各地开设其他零售店。
除了新的公司自有商店外，超过 7,100 家独立拥有的 DHL ServicePoint Partner商店也在美国市场运营。他们提供 DHL Express国际快递服务（以及其他品牌）、全球知识和专家建议，以帮助企业进入国际市场。
DHL Express, the world’s leading provider of internationalshipping services, recently opened its first DHL fully-branded,company-owned retail shipping store in Chicago. The 1,800 sq. ft.DHL ServicePoint facility, located at 161 N. Clark Street, is inthe heart of Downtown Chicago (Embassy district) and within walkingdistance of CTA bus and rail lines, making it easily accessible andconvenient for customers.
“Chicago is a critical market for international trade, and thepandemic has caused a further increase in demand of our servicesdue to the surge in online shopping,” said Nemer Abohasen, VP andGeneral Manager, DHL Express – Midwest U.S. “We’re thrilled to beable to extend our capabilities in the heart of Chicago as part ofour thriving retail strategy, which allows us to bring ourindustry-leading services closer to our customers.”
The new facility will help DHL manage the solid volume growth inthe Chicago market – which has already increased 45 percent overthe same period last year (Jan – June), largely driven byBusiness-to-Consumer e-commerce shipping as a result of theCOVID-19 pandemic.
In response to social distancing restrictions, the locationoffers new safety measures, including a Call Ahead Service (labelsand packaging readied in advance of the customer’s arrival toreduce wait time in the lobby) and Call-On Arrival (curbside pickupof DHL shipments). The store also offers both staffed-assistanceand self-service kiosks, as well as supplies such as bubble wrap,packing tape and DHL-branded boxes for an enhanced customer retailexperience.
As a tribute to Chicago’s strong art and culture scene, DHLselected Pamela Hadley, a local artist and recent graduate from theSchool of the Art Institute of Chicago, who applied for theopportunity to design a Chicago-inspired art piece which isdisplayed in the store. “DHL is always looking for ways to fosterdeeper connections to our community and this partnership withPamela does just that,” said Abohasen. “Not only do we get topromote her talent, but her art helps our store speak directly toChicago’s unique personality.”
DHL recently opened its first fully branded store in Miamiearlier this year, as well as its first mobile ServicePoint inSilver Spring, Maryland – with plans in place for other retaillocations across the U.S. in the near future.
In addition to new company-owned stores, over 7,100 independentlyowned DHL ServicePoint Partner stores also operate in the U.S.market. They provide DHL Express international express shippingservices (among other brands), global knowledge and expert adviceto help businesses reach the international marketplace.